Due to the nature of our products we cannot accept returns or exchanges unless an item is faulty or you experience an allergic reaction within the first 14 days of purchase. Please take care to read the ingredients list before purchasing in case of any skin sensitivities or allergies. If you are unsure, please do email us in advance at

Please note, we are not able to action refunds or replacements for DIbia products purchased from another retailer. In this circumstance, please contact the website or store you purchased from.


Damages and issues
Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Sale Items or Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.